Frequently Asked Questions
Please read the item descriptions carefully before making your purchase.
How do I pay?
We accept payments through PayPal and Online Bank Transfer (Maybank2u, CIMB Clicks, etc) for domestic orders. For customers out of Malaysia, we accept payment only through PayPal.
When will my order be shipped?
All t-shirts and some autographed CD's are pre-ordered. The shipping dates are usually clearly stated on the front page and item description.
For all other products, please give 1 - 4 working days (not including weekends) for us to send out your order. We aim to ship as quickly as possible, but when we receive a large volume of orders shipping may take longer, especially if the items are autographed. For more information, please read our Shipping Policy.
What is included in the shipping cost?
Our shipping charges include not only Pos Laju/parcel fees, but also the cost of packaging like bubble wrap and mailing flyers. Fees may cost more for items like posters, which need to be sent in shipping tubes. We try our best to ensure that the contents of your package arrive undamaged.
What is my order status?
You can check your order status at any time by clicking on 'View Your Order' in the confirmation email we sent you, or by logging in to your account. Once there you will be able to see your order details, payment status and tracking number.
How can I track my order?
Tracking numbers are sent via a system-generated email once the order has been sent out. You can track your parcel at www.poslaju.com.my. Please give at least 24 hours for Pos Laju to update your tracking information. For international orders, we ship using registered mail which can be tracked at www.pos.com.my.
How long will my order take to arrive?
Depending on where you are and other factors such as public holidays and weekends, Pos Laju shipping takes anywhere from one to three working days to arrive. For international orders, give 10 - 14 days for Asian regions and up to 20 working days for the rest of the world.
*We aim to meet these delivery times but during busy or holiday periods, deliveries may take longer.
My order did not arrive.
Please contact us at firstname.lastname@example.org if your order has not arrived after 7 working days from the delivery date for local (Malaysia) and 30 working days for international.
My purchased item is damaged/defected.
Please email email@example.com with the following details:
- The order number
- A description of the damage
- A photo of the damage
We'll get back to you as quickly as we can.
Important: If you purchased an album and only the crystal casing is damaged, we will send you a replacement case only, not the entire album. If the damage/defect is on your CD or inlay, we will replace these respectively.
I received an incorrect item/missing item.
If an item is incorrect or missing from your order, please email firstname.lastname@example.org with your order number and information regarding the wrong or missing product.
Why did you cancel my order?
We reserve the right to cancel any orders that indicate a fraudulent purchase or reseller. We also do not allow drop shipping. Because our items are limited, we would like to give everyone a fair chance of buying them at our prices. If your order was cancelled, an email will be sent to you as well as details of your refund. For more information, please read our Terms of Service.
Do I have to pay import duty or taxes and charges?
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.